TL;DR

We’re hiring for a founding customer success manager who loves developing deep partnerships and translating data and and insights into value for life sciences.

Compensation and benefits: NYC-competitive salary and equity

Experience: 4+ years

Background: Customer success or consulting for life sciences

Location: NYC or remote (for right candidate)

Reporting to: Co-Founder & CEO

About Century Health

Century Health is on a mission is to dramatically accelerate patient access to breakthrough treatments, by leveraging advances in AI and real world clinical data.

Today it is far too slow to answer critical questions because the richest clinical data is siloed in academic medical centers, non-profit organizations, and research labs. Our platform does the heavy lifting to gather this real-world clinical data and rapidly generate insights for life sciences, all while supporting the research community and protecting patient privacy.

Our Values

We deeply believe that a diverse and inclusive team that reflects the patients we ultimately serve is critical for building the best product and business we can. We are obsessed with our mission, seeking win-wins that delight our customers, empower researchers, and benefit patients while protecting their privacy. We take a team-first high-trust approach to working together and growing together. We are quick to act (because speed is everything at a startup) and slow to judge. If this sounds like the type of company you want to work at and help build, we want you!

Responsibilities

As the Founding Customer Success Manager at Century Health, you will be at the forefront of establishing and nurturing enduring customer relationships, with both biopharma and researchers. This role offers the unique opportunity to be part of the foundational team, driving partnership and support with our early customers, ensuring they are able to translate data to insight to value, and developing playbooks as we scale. contributing significantly to the product's evolution and the company's culture. You will work closely with the founders and our cross-functional team and serve as a key champion for the customer’s voice.

Your responsibilities will include: